Refund policy

Thank you for shopping at BuyToUse! We want you to love your new home products. If you are not entirely satisfied with your purchase, we’re here to help.

1. 7-Day Return Window

You have 7 calendar days from the date you received your item to apply for a return. Unfortunately, if 7 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging (including any boxes, hardware, or protective wrapping).

  • You have the receipt, order number, or proof of purchase.

Non-Returnable Items: [Optional: E.g., Gift cards, clearance/sale items, or custom/personalized home goods cannot be returned.]

3. How to Start a Return

  1. Contact our support team at [katyhuang2020@gmail.com] within 7 days of delivery.

  2. Please include your Order Number (#XXXX) and the reason for the return. Photos of the item are highly appreciated and help speed up the process!

  3. If your return is accepted, we will send you instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Cost & Address

Because we are an international shop based in Hong Kong, please carefully review our shipping policy for returns:

  • Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

  • Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (e-mail notification will be sent).

  • Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5–10 business days for US banks).

6. Damaged or Defective Items

If your item arrived damaged during transit from Hong Kong, please contact us immediately at [Your Support Email Address] with photos of the damage. We will arrange a replacement or a full refund at no extra cost to you.

📞 Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: [katyhuang2020@gmail.com]